FAQs
Appointments with doctors:
Kindly click on the button indicating ‘Book an Appointment’ on this website. You will receive a call-back from our representative, who will help you schedule an appointment with your preferred doctor. You can also book an appointment by making a call on 9320385320 or 7304683123.
Taking prior appointments is in the interest of the patient & their relatives, as it reduces the waiting time for them. It is very easy to book an appointment through our phone number or website. It helps the doctor as well as hospital staff to manage schedules & save time—for the patients as well as the doctors!
It is better if you bring previous files/records/reports while coming for consultation, especially if you are coming to Seawoods Hospital for the first time. It helps the doctor understand & diagnose your health condition more accurately. It also saves time as there is no need to repeat taking the medical history of the patient. If you are already a registered patient in Seawoods Hospital, our hospital digital records allow us to access your past health records for reference. Yet, it is advisable for you to carry your health records with you.
Yes, why not! Seawoods Hospital is a modern multi-speciality hospital with world-class technology. Yet, this hospital believes in ‘homely’ treatment & care for the patients. The hospital is easily accessible for all patients— with or without emergencies. Even if you have a doubt regarding your health & you wish to discuss it with our doctors, we welcome you to reach out to us!
In case of medical emergency, the concerned patient will be given priority by the doctors & the staff. Informing the hospital before the patient is brought to the hospital (by phone call or in person) will ensure that the hospital staff will be ready to receive the patient immediately and provide the necessary treatment as soon as possible. If the patient needs an ambulance, the relatives can simply make a call on 9320385320 or 7304683123. The hospital will coordinate with ambulance services to ensure that the ambulance reaches the patient’s location in the shortest possible time.
Typically, the patient can expect the doctor to spend about 20-30mins with them during a consultation session. This may vary based on the condition of the patient and the treatment modalities. Be assured, that you’ll get undivided attention from your doctor and your concerns will be duly addressed to your satisfaction.
For ambulance service, please call 9320385320 or 7304683123. Our reception staff at the hospital will arrange an ambulance for your patient in the shortest possible time.
Getting admitted to the hospital:
A patient arriving at the hospital is initially assessed by the on-duty doctor (RMO). After consultation with senior doctor/s, decision is made regarding admitting the patient. The decision to admit the patient may also be made by the doctor after evaluating the patient in the OPD, during consultation.
The relatives of the patient need to fill the admission form and complete the formalities at the admission desk. Here, the patient is expected to provide the necessary documents and a deposit fee required as per hospital rules & regulations. The hospital staff helps & guides the patient & their relatives throughout this process. The patient has the choice to opt for the kind of accommodation facility, which then is kept ready for him/her. The support staff then accompanies the patient to the allotted room/facility, where treatment prescribed by the consultant doctor is commenced.
The patients who seek admission in Seawoods Hospital has three options-
- General ward — The patient is allotted one bed and shares the ward with other patients admitted in the hospital. These are well-ventilated rooms equipped with a common washroom.
- Special room — These are non-AC rooms. These rooms have one bed for the patient & one bed for the person accompanying the patient. It has an attached washroom facility.
- Deluxe room — These are AC (air-conditioned) rooms. These rooms have one bed for the patient & one bed for the person accompanying the patient. It has an attached washroom facility.
The patient is allowed to bring his/her food from home. The diet must be according to the recommendations of the physician/nutritionist who prescribes food based upon the health condition & medical requirements of the patient.
For admission, the patient is required to submit:
Admission note given by RMO/Consultant
Valid proof of identity (Aadhar Card)
Insurance details & PAN Card (Incase patient has insurance)
If the patient opts for a special or deluxe room for accommodation, he/she is allowed to keep one caretaker/relative/friend who may remain with the patient during his/her stay in the hospital. These rooms have one extra bed for the person staying with the patient. If the patient is admitted in the general ward, the relatives of the patient are expected to make their own arrangements for stay.
The hospital discourages bringing valuables or keeping them with patients or persons accompanying them in the hospital. Valuables, if any, must be returned by the patient to be kept in safe custody of their relatives at home. The hospital or its staff cannot be held responsible for loss of any valuables kept inside the patient’s room.
Payment of bills:
Yes. The hospital has a cashless insurance facility. Along with the insured patients, the hospital also caters to the uninsured patients—who prefer to pay their bills in cash/online/card payment mode.
For the purpose of billing, the room charges are calculated from 10am on day of admission to 10am on the day of discharge.
The hospital provides multiple options to patients for making payments. For the non-insured patients, the options are—
- Cash payment
- Card payment
- Payment through UPI—BHIM, GooglePay, PhonePay, etc.
- Online NEFT transfer
Emergency charges may be applicable based upon the time of admission, fees charged by super-specialist doctors and the procedure performed during the treatment of the patient.
Diagnostics & Pharmacy:
Yes, Seawoods hospital has a 24*7 in-house pharmacy that makes it easy for the patient to receive necessary medicines without wasting time or effort. This facility is to ensure that quality medicines become accessible and affordable for the patients.
The results of investigations and diagnostics tests are generally available on the same day by evening. If the samples are sent for higher-level investigations outside, the test results may be available the next day. In any case, the treating doctors are informed by the laboratory staff about the important findings on a real-time basis to ensure that the patient gets appropriate treatment as soon as possible.
For patients admitted in the hospital, the blood/urine samples are collected by the laboratory staff in the patient’s room itself. If the patient is sent for diagnostic tests to an outside facility, it is necessary to carry the doctor’s prescription and the referral note from the hospital.
Seawoods Hospital has an in-house pathology laboratory to perform various diagnostic tests as per the requirement of the patients. ECG and Digital X-ray facility is also available in the hospital for patients.
Based on the recommendation of the consultant, the nursing staff informs the patient about the preparation & precautions before undergoing any investigation or diagnostic test. These include dietary restrictions, consumption of fluids, the kind of clothing convenient, etc.
Getting discharge:
Once discharge is recommended by the consultant, the patient is duly informed about the same. The next step is clearing the payment on behalf of the patient. If a patient has insurance, the necessary documentation will be submitted. Discharge Summary is prepared and is handed over to the patient/relatives. Based on recommendation of the consultant, a follow-up date is given to the patient for further monitoring & observation.
Care is taken to ensure that the patient receives all reports before discharge. However, in case any report is not collected during discharge, the same is made available to the patient during the first follow-up at the hospital. Else, the patient/relatives may contact the hospital reception and collect the same as soon as they’re available.
When a patient is discharged, he/she receives discharge summary, reports from pathology laboratory & diagnostics, and hospital payment bills.
Information for visitors:
In the interest of the patients’ well-being, visiting hours in Seawoods Hospital are:
Morning 11.00 am to 12.00 pm for all days of the week
Evening 04.00 pm to 07.00 pm for all days of the week
We seek your cooperation to maintain discipline, peace & decorum in the hospital premises. This is necessary for the efficient functioning of the doctors & the hospital staff, and the well-being of the patients.
The hospital policy mandates that each patient has to be accompanied by only one family member, relative or friend. If there are more visitors, it is suggested that the visitors take turns to meet the patient and not crowd the patient room at the same time. The visitors must respect the visitor-timings allowed, as untimely visits may disturb their own patient, the doctors, hospital staff & other patients admitted in the hospital.
Children are not permitted in the ICU. Though there is no policy to disallow children from visiting admitted patients (other than in ICU), our hospital discourages bringing children along. This policy is meant to protect the children and prevent disturbance to other admitted patients. The visitors are requested to cooperate with the hospital administration to maintain peace & decorum in the hospital premises.
You are allowed to take gifts/toys/flowers for your patient, while being mindful about their health & well-being.
It is best for you to call the accompanying family-member/friend of your patient who is with him/her in the hospital. If they are unreachable or you have any other query, you may call on 9320385320 or 7304683123. Our hospital staff will cooperate with you. Calling the patient directly is not advisable as it may create disturbance for the patient, other patients in hospital as well as the hospital staff.
